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FAQs
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1. What types of electronics do you sell at Electi?

We offer a wide range of electronics, including smartphones, laptops, tablets, smart home devices, gaming consoles, audio equipment, and accessories. We carry products from top brands to ensure quality and performance.

2. Do you offer product warranties?

Yes, most of the products we sell come with a manufacturer’s warranty. The length and details of the warranty vary depending on the product. Please check the warranty information on the product page or contact our customer service team for more details.

3. Can I return or exchange an item?

Yes, we have a return and exchange policy. Items can typically be returned or exchanged within 14-30 days of purchase, depending on the product category. Please make sure the item is in its original condition and packaging. Some conditions and exceptions apply, so check our return policy for more details.

4. Do you offer free shipping?

We offer free shipping on select items or for orders above a certain amount. Check our shipping policy for specific details regarding free shipping eligibility and delivery times.

5. Can I get technical support for my products?

Yes, our team is happy to assist with technical support for many of the products we sell. Whether it’s setting up a new device, troubleshooting an issue, or providing product recommendations, we’re here to help. You can contact our support team through email, phone, or live chat.

6. Do you offer installation services for home electronics?

Yes, we offer professional installation services for select home electronics, such as TVs, home theater systems, and smart home devices. Please inquire at the store or contact us online to learn more about our installation options and pricing.

7. Are the products you sell authentic?

Absolutely! At Electi, we only sell 100% genuine, brand-new products directly from authorized distributors and manufacturers. You can trust that every item you purchase is authentic and reliable.

8. Do you offer financing or payment plans?

Yes, we offer flexible financing options through third-party providers. You can choose from monthly installment plans, pay over time, or use other available financing options when checking out.

9. Do you sell refurbished or secondhand electronics?

While our focus is on new, high-quality products, we occasionally offer certified refurbished items. These are thoroughly inspected, tested, and backed by a warranty for peace of mind. Keep an eye on our website for special offers on refurbished electronics.

10. How can I stay updated on new products and promotions?

You can subscribe to our newsletter for updates on new arrivals, sales events, and special promotions. You can also follow us on social media to stay in the loop with the latest news and exclusive offers from Electi.

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